1.1 An individual, who has registered a trading account with the Company in any way (hereinafter – the “Client” or “Trader”). The Company offers the Client access to a trading platform for trading Forex in the financial markets through the website on the domain name Investro and any sub-domains. This license agreement (hereinafter – the “Agreement”) governs the Trader’s use of the Company’s trading services. In addition to this agreement, the relationship between the Trader and the Company is also regulated by the additional rules, which are set out in the “Bonus policy of the Company” section.
2.1 The act of being registered on the website of the Company confirms the Trader’s acceptance of their obligation under this Agreement in its entirety. This Agreement together with the rules, which are set out in the section “Bonus policy of the Company”, governs the relationship between the Client and the Company and determines the use order of the Company’s trading services.
2.2 A Trader, registered on the Company’s website, confirms that
2.2.1 information provided by the Trader is truthful
2.2.2 he is an adult (over the age of 18)
2.2.3 the personal information will be updated in a timely manner
2.2.4 the Trader’s obligations to third parties, as well as the legislation of the Trader’s country of residence, will not be violated by the use of the Company’s services.
2.3 The Company reserves the right to modify the company’s website or its contents, the trading platform, the access to which is provided to the Client, and the content of the services in any way. The claims to the Company for any losses incurred by the Trader as a result of such modifications are not accepted.
2.4 If the Company detects an attempt to open more than one trading account for one Trader, or an attempt to access to the Trading Platform by using the Trading account of another trader, this will be considered as fraud. In such a case the Company reserves the right to deny access to the trading platform. The Company can freeze the trading account, as well as prohibit the Trader from using the Company’s services in the future. Thus, Traders can register a unique trading account using their real personal data in order to get access to the Trading platform. All transactions must be performed through this unique trading account.
2.5 The interaction between the Trader and the Company is carried out within the territory of Hungary , as this is the country of the physical location of the Company’s main servers.
3.1 The Company absolves itself of responsibility regarding the legality of the Company’s services in the legal space of the country of the Trader’s residence. The Company does not provide legal advice on the permission or prohibition of the use of the Company’s services by the Trader. The Trader understands and accepts that online trading, financial or other assets may be illegal in the legal space of some countries. The trader is obliged to verify the legitimacy and legal framework before the act of registration with the Company.
3.2 The Company does not act in contradiction with the legislation operating in the legal space of Trader’s country of residence. The Company’s services are aimed at the Traders who do not have limitations in forex trading. The Company takes away any responsibility for the unauthorized or illegitimate use of the Company’s services by the Trader. The fact of the Trader’s registration on the website of the Company confirms the compliance with the legislation of the trader’s country of residence regarding forex trading.
4.1 A person who has not reached the age of majority in their jurisdiction cannot be a Trader. In case of doubt about the Trader’s age, the Company may require documentation, confirming the fact of the majority. If such a document is not provided, the Company has the right to freeze the Client’s trading account and cancel access to the trading platform.
4.2 The representatives of the company have the right to verify the authenticity of the Trader’s personal data. Verification is carried out in the form of a request for the Trader’s relevant documents (passport or driver’s license, utility bills and/or bank statements). The Company may require notarization of the requested documents. If the requirement of the Company to provide the necessary documents has not been met, the Company reserves the right to freeze the Client’s trading account and cancel access to the trading platform. In the event that the Company’s internal security department has a reason to suspect that the documents are forged or distorted, a Trader will lose access to the trading platform and can no longer use the services of the Company. The company is not obliged to inform the Trader about the details of the document verification process.
4.3 A Broker, without notification of the Client, has the right to check the trader‘s personal details at any time. This check can include validation of the name, address, age, credit rating and current trading activity. Third parties may be involved to implement such inspections by the Company. In the event of forgery from the Trader, the Company reserves the right to block the Client’s trading account and ban the use of the Company’s services in the future. 4.4 All KYC documents need to be sent/collected prior to making the first deposit.
4.5 Company reserve the right to be released from responsibility for unauthorized use of passwords, which the Client undertakes to keep confidential.
5.1 If the Trader does not agree with any of the points of the conditions he must immediately stop using the services of the Company, removing all software from his devices and canceling the trading account.
5.2 These Terms and Conditions can be processed in any manner and updated by the Company if necessary. The company is not obliged to inform a Trader about the change of these Terms and Conditions, as well as any other additional agreements. Any changes take effect within a calendar week after the publication on the Company’s website. If the trader does not agree with the changes introduced by the Company, he must immediately stop using the services of the Company and cancel the trading account. The Company is not responsible for the Trader’s late familiarization with these Terms and Conditions as well as with any other Agreements published on the Company’s website.
6.1 The Client makes a request or an order. This request/ order is set to be checked for the correctness in the Client Terminal. The calculation of floating profit/loss on the position as well as the calculation of the Stop Out level is not made.
6.1.1 The Client Terminal sends a request/order to the server;
6.1.2 When the server receives a request/order of the Client, it also checks for the correctness. The preliminary calculation of the floating profit/loss on the position and the calculation of the Stop Out level is not made;
6.1.3 If the Client’s request/order is correct, this request/order is set in the queue. The queue is formed by the time of the request/order receipt. In case of the correct request/order placement in the queue, there is a display of the current request/order processing status “Order is accepted” in the window «Order» of the Client Terminal;
6.1.4 A request/order placed in the queue ahead of other orders/requests are sent to the Company for processing. Herewith, the window «Order» of the Client Terminal displays the current processing status of the request/order «Order is in process»;
6.1.5 The Client’s request/order is being processed, the processing result is transmitted to the server;
6.1.6 The processing result of the Client’s request/order is sent to the Client Terminal by the server;
6.1.7 The Client Terminal receives the processing result of the client’s request/order from the server, provided the stable connection between the Client Terminal and the server. The time of the result admission to the Client Trading Terminal is fixed in the log of the Client Terminal; the time of the result sending from the server to the Client Terminal is indicated in the server log. These indicators may vary.
6.2 Once the Client’s request/order is in the queue with the status «Order is accepted» in the Client Terminal, the cancellation of the request/order is accepted by the Client. The cancellation of the request/order is performed by pressing the button «Cancel order» in the Client Terminal.
6.3 In case the Client’s request/order is marked with the status «Order is in process», the Client may not cancel his/ her request/order.
6.4 The installed by the Company time of the maximum processing of a request/order of the Client is three minutes. If the request/order of the Client is not transmitted to the Client Terminal within a set time, the request/order is removed from the queue.
6.5 The Client receives quotes by means of the Client Terminal. These quotes are indicative and represent data from the liquidity provider on the best available Bid and Ask prices in the market.
6.6 All matters relating to the definition of the current market price level are in the private competence of the Company.
7.1 The Company has the right to reject the Request / Order of the Client in the following cases:
7.1.1 If the Client has committed Request / Order before the first quote available on the trading platform;
7.1.2 If the number of Requests / Orders on open positions of the Client exceeds the frequency equal to ten orders on every open position;
7.1.3 If the Client does not have a sufficient volume of the free margin on the position opening.
7.2 Depending on the reason specified in paragraph 7.1, in the Client Terminal window there will be: «Off quotes» «Cancelled by dealer», «Not enough money», «Trade is disabled».
8.1 A trading operation on the purchase is carried out at the Ask price. A trading operation on the sale is performed at the Bid price.
8.1.1 If a long position is opened, it is carried out at the Ask price. In the case of a short position opening, it is performed at the Bid price.
8.1.2 In case of closing a long position (sale), it is carried out at the Bid price. Closing a short position is performed at the Ask price.
8.2 The process of transferring open positions to the next day begins at 23:59:45, it refers to the server time.
8.3 The Company has the right to change the value of swaps and commissions. The information about the swaps change is published in the section “Swap History” in the Client Personal Account.
8.4 The Client agrees to pay the Company commission and other costs set out on the Company’s website.
8.5 The amount of the commission and other costs may be changed by the Company without preliminary written notice to the Client. The Company undertakes to publish all changes related to the size of the commission and other costs on the Company’s website.
8.6 Except special circumstances specified in the regulatory documents, the Company is not obligated to provide the Client with the information in respect of income received from the commission or remuneration derived by the Company as a result of the Client’s trading.
8.7 The Client pledged to deposit and maintain the initial margin and/or margin for the locked positions in the amount determined by the Company.
8.8 The initial margin and/or margin for locked positions are fixed at the moment of the position opening.
8.9 The Client is responsible for monitoring the level of the necessary margin on his trading account.
8.10 The Company is not responsible for Stop Out on the account, which came as a result of the late receipt of funds on the Customer’s account.
8.11 The procedure of the position opening
8.11.1 If the Client gives the instruction to open a position, he has to specify the following required parameters:
8.11.1.1 name of the instrument;
8.11.1.2 transaction volume.
8.11.2 To open a position through the Client Terminal without using an Expert Advisor, the Client should click the Buy or Sell button at a time when live prices of the Company meet his expectations.
8.11.3 An instruction for carrying out a trading operation on the current quote is generated so as to open a position through the Client Terminal using an Expert Advisor.
8.11.4 To open a position through the Client Terminal without using an Expert Advisor, the Client makes a request. After receiving a quote (Bid / Ask), the Client has an opportunity to open a position by clicking either Buy or Sell button. The Company has the right to withdraw the quote unless the Client sends the instruction within three seconds after receiving a quote as well as if the quote becomes invalid as a result of the market movement.
8.11.5 A request is generated in order to open a position through the Client Terminal using an Expert Advisor. If the quote proposed by the Company differs from the Expert Advisor not more than the magnitude of the maximum deflection, the Expert Adviser sends an instruction to the server to open a position on the quote proposed by the Company.
8.11.6 When a server gets the Client’s order to open a position, it automatically checks the status of the trading account for the presence of the free margin to open the position:
8.11.6.1 the list of open positions is conditionally updated with a new position;
8.11.6.2 a new level of the necessary margin for the total Client’s position, including the conditionally added new position, is determined by the current market prices at the time of the audit;
8.11.6.3 floating profit/loss on all open positions, except the conditionally updated new position, is calculated in accordance with the current market prices
8.11.6.4 a new volume of the free margin is calculated;
8.11.6.5 if: - the free margin is more or equal to zero, the total Client’s position considering the conditionally updated new position does not exceed the specified limit for this type of the account, the position is opened. The position opening is accompanied by a corresponding record in a log-file of the server; - the free margin is more or equal to zero and the total Client’s position considering the conditionally updated new position exceeds the specified limit for this type of the account, the position is not opened;
8.12 In the event of trading account`s inactivity for a period exceeding 90 days, the Trader will be charged a fee in an amount equal to 10% from the available cash on the trading account. This fee shall be deducted on a monthly basis at the beginning of each month until the Trader will resume his activity on the trading account;
This Agreement as well as other documents, regulating the relationship of the Company and the Client, use terms and definitions, which should be treated as follows:
Ask The price at which a purchase is available for the Client, the higher price in a quote.
Balance The balance (or balance of the trading account) is the result of all transactions, procedures, and operations made by the Client. This refers to the Client’s trading activity as well as deposit or withdrawal operations on the Client’s trading account.
Base Currency Means the first currency in the currency pair. The Client buys or sells the base currency against the quote currency.
Bid The price at which the sale is available for the Client, the lower price in a quote.
Client’s Account A collective term that describes any account opened by the Client in the Company including such types of accounts as a transitory, trading, partner, investor’s accounts, etc.).
Client’s Authorized Person
1.An individual who has come of age under the laws of the country, the citizen and (or) a tax resident of which he/she is. The authorized person of the Client cannot be a citizen and (or) a tax resident of those countries, where the Company does not operate. The authorized person has the right on behalf of the Client to deposit or withdraw funds from the Client’s trading account.
2.The legal person or any other organization formed under the laws of a particular country (refers to the states, where the Company provides its services), authorized to credit funds to the trading account on behalf of the Client or withdraw funds from the Client’s account.
Client Terminal It means an application, a program or a Web application provided by the third party. The application connects with the server via the FIX Protocol and is used to obtain information on the state of financial markets. In addition, the client terminal can (but is not obligated) provide the Clients with services to perform the technical analysis in real-time, open and close transactions on certain criteria, place, modify and even delete orders and receive notices from the Company.
Complete transaction A closed cycle, consisting of two transactions that are carried out on the same volume: buy in order to sell or sell in order to buy.
Contract Specification The main trading terms, such as spread, lot size, the minimum volume of a trading operation, initial margin, margin for locked positions, etc.
Credit The process of depositing the trading account by the Company to ensure the trade activity of the Client.
Currency pair The subject of the trading activity based on the ratio cost of one currency in the currency pair against another currency in the currency pair
Floating profit/loss Profits or losses on open positions calculated on the basis of the current exchange rate.
Force majeure or emergency situation The inability to provide normal trading conditions for reasons beyond the Company, Company’s software or hardware glitch, and other situations that cannot be foreseen.
Free margin The amount of cash on the trading account of the Client, which can be used to open new positions. The free margin is calculated as the funds on the trading account of the Client minus the necessary margin.
Funds The current state of the trading account. In order to calculate the current state, you should add the balance value and the credit, add floating profit and subtract floating loss.
Fund deposit The process of increasing the balance of the trading account in the amount of funds transferred by the Client (or his/her agent) in accordance with the details obtained from the Company and entered into a bank account/s of the Company.
Hedged margin The required guarantee by the Company to open and support fixed (locked) positions. The warranty is determined for each trading instrument separately.
Identification information Identification information for individuals means the passport information of the person specified in the registration form on the trading platform of the Company, including the registration address of the individual. For a legal entity, it means numbers under which a specific legal entity has been registered in the relevant public and fiscal registries.
Indicative quote The price of the trading instrument, at which the Company is not obligated to execute the Customer’s instructions received in respect of the trading instrument.
Initial Margin The required amount of funds on the trading account of the Client (separately defined for each trading instrument), necessary for the Company to open a specific position.
Instruction The Client’s instruction to open or close a position, placement, removing or changing the pending order.
Instrument Currency pairs, resources (e.g. metals), contracts for difference and other financial instruments provided to the Client by the Company.
Locked positions Long and short positions with an equal volume. They are opened on the same trading instrument and relate to the same trading account.
Long position This term refers to the process of purchasing a trading instrument with a view to improve the rate.
Lot Nominal value that indicates a certain amount of the base currency or any other asset.
Lot Size The number of securities or base currency in one lot.
Margin trading Trading activity of the Client, when operations are carried out not using the real amount of money available to the client. The Client conducts transactions using the increased volume of the leverage.
Necessary margin The necessary amount of money on the trading account of the Client requested by the Company to maintain open positions.
Open Position In fact, it is the first stage of a complete transaction. In this case, the Client is required to:
Order level The price indicated in the order.
Pending order Instructions are given by the Client, relating to the opening or closing the position, when a certain price level of the order is reached.
Quote The information on the cost of the trading instrument at a given time shown in the form of the Bid and Ask price.
Quote Currency The second currency in the currency pair which can be bought or sold by the Client for the base currency.
Quote Request This term means the instruction, by using which the Client may obtain the necessary quote. This request cannot be considered as a commitment to make a deal.
Rate The cost of the base currency in terms of the quote currency.
Security The term refers to any share, option, precious metal, interest rate, bond, etc.
Server Technical means and set software used to timely process Clients’ orders as well as to display the real information in real-time (the content of the displayed information varies by the Company).
Short position This term refers to the process of purchasing a trading instrument with a view to lower the rate.
Spike An error quote, which meets one of the following conditions:
Spread The difference between the Ask and Bid prices shown in points.
Swap The client pays the bill for the transfer of an open position overnight. Swap can be measured by both positive and negative value.
Trading account A register of operations on the Company’s trading platform, personalized for a particular client, which shows all completed transactions, open positions, non-trading operations, and orders as well as other information.
Trading Platform All programs and technical facilities, which present real-time quotes, allows placement / modification / fulfillment of the orders and calculation of all mutual obligations between the Client and the Company. A Trading platform consists of a server and a client terminal.
Transaction day The time interval, which is determined as follows: a weekday (Monday – Friday), 9am – 6pm (GMT-0).
Transaction size Means the lot size multiplied by the number of lots.
Withdrawal request The instruction given by the client through a personal account to withdraw funds from the Client’s trading account. In fact, this is an order to withdraw funds to any account of the Client or authorized person. The client will submit his withdrawal request to the customer service department of the company via the email support@investro.fm In case that the client has provided all the relevant documentation (as mentioned above) and is verified, the company will return the funds back to the client’s credit card within 72 business hours. Otherwise, the company will ask for the missing documents.
Working day A weekday, i.e. every day except Saturday and Sunday.
Personal account A password-protected page of the Client on the Company’s website. A Client can gain access to a personal account after opening the trading account. The purpose of the personal account is identification of the Client, maintaining the registry of trade operations and an information support of the Client.
According to generally acceptable AML rules and regulations, withdrawals must be performed only through the same bank account or credit/debit card that you used to deposit the funds. Withdrawals from the Account may only be made in the same currency in which the respective deposit was made.
The parties will attempt in good faith to negotiate a settlement to any claim or dispute between them arising out of or in connection with this Agreement
Any dispute related to this Agreement and/or the Services, and/or the Website should be governed in accordance with the Laws of Hungary . Unauthorized use of this system is prohibited and violators can be prosecuted under the laws of Hungary . Any action seeking legal or equitable relief arising out of or relating to these Terms will be brought only in the courts of Hungary
In accordance with European Union General Data Protection Regulation (GDPR) the company has updated its Privacy Policy.
The company and its affiliates (hereinafter, "we", "us" or "our") are committed to protecting and respecting your privacy.
The company does its utmost to ensure the privacy, confidentiality, and security of its clients are preserved both throughout their interaction with the company and afterward, to the fullest extent achievable by the company.
The purpose of this Privacy Policy is to inform you of:
Gathering and Use of Personal Information We may collect your Personal Information if you use the Site, open an Account to use Our Services or perform any Transactions on Investro.fm
The types of Personal Information which we collect may include:
We may use your Personal Information for the following purposes:
We will process your Personal Information only for the purpose(s) for which it has been provided to us.
Sources of information We collect information about You from several sources including, but not limited to:
2. IP Adresses
We may collect information about your computer, including where available your IP address, operating system, and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
3. Cookies
We use a browser feature known as a "cookie", which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Site, analyze trends, and administer the company. The information collected from cookies allows us to determine such things as which parts of our Site are most visited and difficulties our visitors may experience in accessing our Site. With this knowledge, we can improve the quality of your experience on the company by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our Site.
We use third-party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our site, what products are browsed, and general Transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the company. Our service provider(s) is/are contractually restricted from using the information they receive from our Site other than to assist us.
By using our Site you are agreeing that we may use cookies for the purposes set out above.
4. Disclosure of Personal Information
We use the Personal Information for the purposes indicated at the time you provide us with such information, and/or otherwise for the purposes set out in this Privacy Policy and/or as otherwise permitted by law. We may make available the Personal Information that you provide to us to our affiliates, agents, representatives, trusted service providers and contractors for these limited purposes. We may also share Member's Personal Information with financial institutions, insurance companies or other companies in the case of a merger, divestiture, or other corporate reorganization. We may also share Members' Personal Information with law enforcement or regulatory agencies, as may be required by law. Any third party which receives or has access to Personal Information shall be required by us to protect such Personal Information and to use it only to carry out the services they are performing for you or for the company unless otherwise required or permitted by law. We will ensure that any such third party is aware of our obligations under this Privacy Policy and we will enter into contracts with such third parties by which they are bound by terms no less protective of any Personal Information disclosed to them than the obligations we undertake to you under this Privacy Policy or which are imposed on us under applicable data protection laws.
Specifically, when it is needed and permitted by law we can share information about you with the following parties:
4.1 With third-party verification providers (i.e. identity and address verification providers);
4.2 With acquiring and card-issuing banks;
4.3 With payment processing partners;
4.4 With our service providers;
4.5 With banks or other financial institutions when disputing claims or chargebacks;
4.6 With government and regulatory officials when requested;
Please note that we cooperate with partners in different countries, hence your information might be processed and stored in different jurisdictions, but only as permitted by the law in that particular jurisdiction.
We are committed to ensure the safety of your personal information at any point of time by the use of secured data transfer channels, contractual obligations and other means (i.e. working with only trusted partners that have adequate data protection means).
5. Correction⁄ Updating⁄ Deletion of Personal Information
You have the right to access your Personal Information and require correction, updating and blocking of inaccurate and/or incorrect data by sending an email to : support@investro.fm.
You may also request deletion or destruction of both the Account and Personal Information by sending an email to: support@investro.fm. The company will process your request except if this is not inconsistent with its legal and regulatory obligations.
Upon your written request, we will inform you of the Personal Information relating to you that we hold and the use and general disclosure of your Personal Information. We will also give you a copy of the Personal Information we have retained. There may be a minimal charge for accessing your Personal Information.
6. Security
We have implemented security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, misuse, alteration or destruction. Only authorized personnel of the company have access to your Personal Information, and this personnel is required to treat the information as confidential.
7. Retention of Personal Information
We will hold your Personal Information only for as long as it is necessary for us to do so, having regard to the purposes described in this Privacy Policy and our own legal and regulatory requirements. In accordance with our record keeping obligations we will retain Accounts and Personal Information for, at least a period of five years after they are closed by Members.
8. Links
There may be links from our Site to other sites and resources provided by third parties. This Privacy Policy applies only to our Site. Accessing those third party sites or sources requires you to leave our Site. We do not control those third party sites or any of the content contained therein and you agree that we are in no way responsible or liable for any of those third party sites, including, without limitation, their content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or problems caused by, related to or arising from those sites. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each site that you visit.
9. Marketing
You have the right to ask us not to process your Personal Information for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Personal Information. You can exercise the right at any time by contacting us at support@investro.fm.
10. Changes
Our Site policies, content, information, promotions, disclosures, disclaimers and features may be revised, modified, updated, and/or supplemented at any time and without prior notice at the sole and absolute discretion of the company. If we change this Privacy Policy, will take steps to notify all users by a notice on our Site and will post the amended Privacy Policy on the Site.
11. Contact us
If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices as it or they relate to the company, please contact us at support@investro.fm.
You are eligible to withdraw your funds from your Account. In order to withdraw your money from your Account, you will need to ensure that your Account has been verified and confirmed.
Verifying your identity and Account is the requirement of the Company’s KYC or Know Your Customer policy.
Funds may be withdrawn by yourself from your Account provided that such funds are not being utilized for margin purposes or have otherwise become owing to us. In order to withdraw your funds, you shall make a withdrawal request on the website.
Please pay attention that while making a withdrawal of funds from your Account you are requested to pay a commission fee 4% of a withdrawal amount, which is needed in order to cover fees that Investro pays to payment processors for successful withdrawal procedure. While making a withdrawal request on the Company’s website, you declare and confirm that you are informed and agree to pay 4% fee of withdrawal.
Once your withdrawal request is approved, your withdrawal request will be processed by us and sent for execution to the same bank, credit card or other source from which the funds were debited or as we determine in our absolute discretion, as soon as possible.
Withdrawals will only be made from a source entitled with your name.
Note that some banks and credit card companies may take time to process payments especially in currencies where a correspondent bank is involved in the transaction.
Please keep in mind that a client’s failure to complete the Investro’s due diligence procedure to the Investro’s satisfaction may affect the client’s ability to withdraw his funds. If you request a withdrawal of funds from your account and we cannot comply with it without closing some part of your open positions, we will not comply with the request until you have closed sufficient positions in order to allow you making the withdrawal. In order to process your withdrawal request please ensure that the funds, namely the realized balance, remaining on your account after your finished withdrawal is at least twice of your used margin.
1. General Conditions
The User who has paid for the company Services i.e. paid a transaction fee or has funded his account may request a Refund or Return in accordance with the Eligibility Criteria as further set out herein.
Refund/Return will only be considered where the User complies with the Eligibility Criteria in full. Where the User fails to meet any of the Eligibility Criteria, the company shall have the right, in its sole discretion, to decline the User’s request for a Refund/Return.
In order to apply for a Refund/Return, the User must request and complete a Refund Form/Return Form and send the respective form to the company support address - support@investro.fm.
To prevent Prohibited Conduct, all payments and information related to Refund/Return may be verified by the company. In such case, the company may request the User to provide certain documents, including, but not limited to, identification documents, copy of the User’s Payment Card and Invoice or/and any other prove of the fact that disputed payment was made. In case if the User fails to provide appropriate documents or information within three (3) days upon the company request or in case of any doubts as to the authenticity of the provided documents, the company shall be entitled to decline the User’s Refund/Return request.
The company shall process the User’s Refund Form/Return Form as soon as it is reasonably practicable. Response times will vary depending on stated reasons for the request. In any case, the company shall notify the User on the outcome of the request in accordance with the timescales set out herein.
Refund/Return request will only be approved or declined after meticulous verification made by the company.
NOTE: Submission of Refund Form/Return Form does not guarantee that the User’s request will be satisfied.
2. Transactions involving Amazon.net Gift Cards purchase from the company
Purchasing Amazon.net Gift Card from the company website, customer should redeem the balance right away after purchase, because transactions are non-refundable.
If the client is not able to redeem the card’s balance due to limitations of his Amazon.net account, the company might consider taking the card back, however, if there is no balance on the card or balance is not full the company will not be able to refund the transaction.
Force majeure:
- The company does not take liability for cases when the customer is not able to redeem Amazon.net gift card due to the fact that there is no balance or Gift Card code is invalid. At the moment of providing the customer with Amazon.net gift card code the company also provides a screenshot of gift card’s balance, ensuring that Gift Cards balance is checked at the moment of sending it to the customer.
- The company cannot be held liable for customer misusing the code or not ensuring the safety of it over the internet, because any party having access to customer’s email or device is able to redeem the code without customer’s authorization.
- Amazon.net does not provide services to investigate how Gift Card was used, therefore the company will not be able to help to investigate the problem.
- It will be up to the company own discretion to decide if such cases are eligible for customer compensation based on the previous partnership between the company and the customers.
3. CHARGEBACKS
The company expects the User to contact it using the company contact details to resolve any problem or issue related to his/her payments before the User makes any Chargeback request. This Section does not affect any rights and/or claims, which the User may have against the bank/financial institution.
The company will investigate any Chargeback requests made by the User and in response will inform the User’s Issuing Bank whether any Service or Transaction has been canceled.
The company reserves the right to suspend User's account and lock User's Funds during the chargeback investigation procedure.
4. MISCELLANEOUS
Any charges, which arise upon processing Refund/Return, shall be borne solely by the User. Such charges will be deducted from the final amount of Refund/Return
This Refund Policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the Refund Policy are subject to change by the company and in the case of any amendments, the company will make an appropriate announcement. The changes will apply after the company has given notice.
In case if the User does not wish to accept the revised Refund Policy, he/she should not continue to use the Company Services. If the User continues to use the Services after the date on which the change comes into effect, his/her use of the Services to be bound by the new Refund Policy
Risk Warning
Notice of risk. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 80% of retail investors accounts lose money when trading CFDs with this provider. You should not take a risk higher that you are ready to lose. Before making a decision concerning a deal, make sure you realize all the risks, take your experience into consideration and, if necessary, consult an independent expert. There are no guarantees of profit nor of avoiding losses when trading Contracts for Difference and Foreign Exchange Contracts. You get no guarantees from Investro or any of our representatives.
The use the Website and Services are at your own risk and the company shall not be responsible for any damages or losses of any kind that you shall incur as a result of modifications and enhancement and the termination and or suspension and/or discontinuation of the Website or any of the web site’s Services.
The company shall not be responsible for any damages or losses you may suffer as a result of your use or reliance on the content of any website to which links appear on the Website. Any third-party links, services, resources and information that we provide on or make available through the Website are not controlled by us. We make no warranties regarding such third-party services, resources, and information, and we will not be liable for your use of or reliance on such third-party services, resources or information.
You expressly agree that use of this web site is at your sole risk. We nor any of our respective employees, agents, or licensors warrant that this web site will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of this web site.
2. Termination and cancelation policy:
You or we may suspend or terminate your account or your use of this Site at any time, for any reason or for no reason. Except for the withdrawal of accumulated funds, you will not be entitled to any remedy for discontinuing the services, all subject to our WD policy and applicable laws and regulations. We reserve the right to change, suspend, or discontinue all or any aspect of this Site at any time without notice.
You or we may terminate your account and services of this Site at any time, for any reason or for no reason. To cancel your services, please contact us.
3. Jurisdictions
Legal Restrictions: without limiting the undermentioned provisions, you understand that laws regarding financial contracts vary throughout the world, and it is your responsibility to make sure you properly comply with any law, regulation or guideline in your country of residence regarding the use of the Site. To avoid any doubt, the ability to access our Site does not necessarily mean that our
Services and/or your activities through the Site are legal under the laws, regulations or directives relevant to your country of residence.
iii. are not identified as a "Specially Designated National;"
The company customers can withdraw their funds and benefits whenever they need to.
To request a partial or complete withdrawal of funds from your account, click on "Withdrawal request" in your account.
Please consider that we take 5-7 business days to process your withdrawal request. Corresponding withdrawals will take up to 3 business days to reach your credit card or bank account.
Feel free to contact our Customer support specialist if you have any questions.
According to generally acceptable AML rules and regulations, withdrawals must be performed only through the same bank account or credit/debit card that you used to deposit the funds.
Furthermore, when it comes to withdrawals, the Client may be required to present additional information and documents.
